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Responsible Gaming

Responsible Gaming Policy – PinkoSpin Canada

Our Mission

At PinkoSpin Canada, we are committed to ensuring that online gaming remains a safe and enjoyable form of entertainment. While most players gamble responsibly, we recognize that some may struggle to keep their play under control. This policy explains our approach, the tools we provide, and the resources available to help you maintain healthy gaming habits.

Are You Gambling Responsibly?

Gambling should be fun, not stressful or harmful. If you’re concerned about your habits, ask yourself:

  • Do you spend more money on gambling than you can afford to lose?
  • Have you tried to win back losses quickly by increasing bets?
  • Do you gamble to escape stress or problems?
  • Have you stayed online longer than planned to continue playing?
  • Has gambling caused tension with family or friends?

If you answer “yes” to more than one of these, you may be at risk. Consider taking the free self-assessment here: Gamblers Anonymous 20 Questions.

Self-Exclusion Program

Our self-exclusion option allows you to take a complete break from your account for a set time period. Choices include:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime

How to activate:
Go to your account’s Responsible Gaming section or email [email protected]. Once set, self-exclusion cannot be reversed until the selected period ends. Lifetime exclusions are final.

Cooling-Off Periods

If you’d prefer a short break, you can activate a cooling-off period for:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During this period, deposits and betting will be disabled, and your account will automatically be restored after the time expires.

Getting Professional Help

If gambling is causing problems in your life, we recommend contacting one of these organizations:

Preventing Underage Gambling

We have a zero-tolerance policy for underage gambling. Any account found to be under the legal gambling age will be closed, winnings forfeited, and funds returned.

We safeguard against underage play by:

  • Age verification at registration
  • Proof-of-age requests during account checks
  • Marketing aimed only at legal-age audiences

Parents and guardians can use blocking software such as:

Tips for Safer Play

  • Set a personal spending limit before you start playing.
  • Take regular breaks to maintain perspective.
  • Avoid gambling when tired, stressed, or under the influence.
  • Never chase losses — treat gambling as entertainment only.
  • Keep gaming balanced with other hobbies and responsibilities.